Terms of service
TERMS OF SERVICE
Last updated: March 12, 2026
OVERVIEW
This website is operated by Kargo Empire. Throughout the site, the terms “we”, “us”, and “our” refer to Kargo Empire. Kargo Empire offers this website, including all information, tools, and services available from this site (the “Services”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced herein.
If you do not agree to these Terms, you may not access the website or use any Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that:
• You are at least the age of majority in your province or state of residence.
• You will not use our products for any illegal or unauthorized purpose.
• You will not violate any laws in your jurisdiction while using our Services.
You must not transmit viruses, malware, or any destructive code.
Any breach of these Terms may result in termination of your access to the Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
Credit card information is always encrypted during transmission over networks.
Headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.
SECTION 3 — WEBSITE INFORMATION
Information provided on this website is for general informational purposes only.
We make reasonable efforts to ensure accuracy but do not guarantee that all information on the Site is complete, accurate, or current.
Any reliance on information from this website is at your own risk.
SECTION 4 — PRODUCT INFORMATION
Our products are intended for dogs only and should be used according to the instructions provided.
Product descriptions, images, and information are provided for informational purposes and may change without notice.
We do not guarantee that product descriptions, images, or other content are completely error-free.
SECTION 5 — HEALTH DISCLAIMER
Information on this website is not intended to replace professional veterinary advice.
Always consult your veterinarian before introducing new supplements into your dog’s diet, particularly if your dog:
• has existing medical conditions
• is pregnant or nursing
• is taking medication
Kargo Empire products are not intended to diagnose, treat, cure, or prevent any disease.
SECTION 6 — PRICING AND AVAILABILITY
Prices for our products are subject to change without notice.
We reserve the right to:
• modify product pricing
• limit quantities
• discontinue products
We may cancel or refuse orders at our discretion.
If we cancel an order, we will notify you and issue a refund where applicable.
SECTION 7 — ORDER ACCURACY
You agree to provide accurate billing, shipping, and contact information when placing an order.
Failure to provide accurate information may result in order delays or cancellation.
We reserve the right to limit or cancel orders that appear to be placed by resellers, distributors, or automated purchasing systems.
SECTION 8 — RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy, available at:
[LINK TO REFUND POLICY]
Please review this policy before making a purchase.
SECTION 9 — THIRD-PARTY SERVICES
Our website may contain links to third-party websites or tools.
We are not responsible for the content, policies, or practices of third-party services.
Your interactions with third-party websites are governed by their own policies.
SECTION 10 — USER COMMENTS AND CONTENT
If you submit reviews, comments, or other content, you grant Kargo Empire the right to use, reproduce, and publish such content for marketing or operational purposes.
You agree that your submissions will not:
• violate intellectual property rights
• contain unlawful or harmful material
• misrepresent your identity
We reserve the right to remove user content at our discretion.
SECTION 11 — PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here:
[LINK TO PRIVACY POLICY]
SECTION 12 — PROHIBITED USES
You may not use this website:
• for unlawful purposes
• to violate any laws or regulations
• to infringe upon intellectual property rights
• to distribute malicious software
• to collect personal data from other users
Violation of these terms may result in termination of your access.
SECTION 13 — DISCLAIMER OF WARRANTIES
The website and all products and services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that:
• the website will be uninterrupted
• the website will be error-free
• the results from using our products will meet your expectations
SECTION 14 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Kargo Empire shall not be liable for:
• indirect or consequential damages
• lost profits or revenue
• loss of data
• damages arising from the use of our website or products
SECTION 15 — INDEMNIFICATION
You agree to indemnify and hold harmless Kargo Empire and its affiliates from any claims arising from:
• your breach of these Terms
• misuse of our Services
• violation of applicable laws
SECTION 16 — SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.
SECTION 17 — TERMINATION
We reserve the right to terminate or suspend your access to the Services if you violate these Terms.
All obligations incurred prior to termination will survive termination.
SECTION 18 — GOVERNING LAW
These Terms of Service are governed by the laws of Canada and the Province of Quebec, without regard to conflict of law principles.
SECTION 19 — CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes will be posted on this page with an updated revision date.
Continued use of the website after updates constitutes acceptance of the revised Terms.
SECTION 20 — CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Kargo Empire
Email: info@kargoempire.com
Phone: +1-800-372-9643