Privacy policy
Privacy Policy
Last updated: March 12, 2026
Kargo Empire ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://kargoempire.com(the “Site”) or otherwise interact with our services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect personal information in several ways when you interact with our website.
Information You Provide Directly
When you place an order, create an account, or contact us, we may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment confirmation details
• Order history
• Customer service communications
Payment information is processed securely by our payment providers and is not stored on our servers.
Information Collected Automatically
When you visit our Site, certain information is collected automatically, including:
• IP address
• Device information
• Browser type
• Pages visited
• Referring websites
• Interaction with advertisements
• Cookies and tracking technologies
This information helps us understand how visitors use our website and improve the Services we provide.
Information from Third Parties
We may receive information from trusted partners such as:
• Shopify (our e-commerce platform)
• Payment processors
• Shipping and fulfillment providers
• Advertising and analytics platforms such as Google and Meta (Facebook/Instagram)
These providers may collect information to help process transactions, analyze website traffic, and improve advertising relevance.
2. How We Use Your Information
We use personal information to:
Process Orders
• Process payments
• Fulfill orders
• Arrange shipping and delivery
• Manage returns or exchanges
Provide Customer Support
• Respond to inquiries
• Resolve issues related to orders or accounts
Improve Our Website
• Analyze website usage
• Improve functionality and user experience
Marketing and Advertising
With your consent or as permitted by law, we may send:
• Promotional emails
• Product announcements
• Special offers
You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
3. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
• Remember your preferences
• Analyze website traffic
• Improve website performance
• Deliver relevant advertising
You can manage cookie settings through your browser. Please note that disabling cookies may affect certain website features.
For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies
4. How We Share Personal Information
We may share your information with trusted service providers when necessary to operate our business, including:
• Payment processing providers
• Shipping and logistics partners
• Customer service tools
• Analytics and advertising partners
• Shopify (our e-commerce platform)
These providers only receive the information necessary to perform their services.
We do not sell your personal information.
We may also disclose information when required by law or to protect our legal rights.
5. Advertising and Analytics
We may use third-party advertising and analytics tools such as:
• Google Analytics
• Meta (Facebook / Instagram)
• Shopify analytics
These services may collect data about your interactions with our website in order to measure advertising performance and deliver relevant ads.
You can opt out of certain targeted advertising through your browser settings or industry opt-out tools.
6. User-Generated Content
If you submit product reviews or other content through our Services, this content may be publicly visible. Please avoid sharing sensitive personal information in public areas of the Site.
7. Data Security
We implement reasonable technical and organizational safeguards designed to protect your personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent to certain data uses
To exercise any of these rights, please contact us using the contact information below.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will remove the information.
11. International Data Transfers
Your information may be processed outside your country of residence, including in the United States or other jurisdictions where our service providers operate.
When transferring data internationally, we rely on appropriate safeguards to protect your information.
12. Canadian Privacy Compliance
Kargo Empire operates from Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.
Updates will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Kargo Empire
Email: info@kargoempire.com
Phone: +1-800-372-9643