Política de envío
Shipping Policy
Last updated: March 12, 2026
Thank you for shopping with Kargo Empire. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders are processed Monday through Friday, excluding holidays.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be longer during high-volume periods such as holidays or promotional events.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery location and the shipping method selected.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Shipping Locations
We currently ship to:
• Canada
• United States
For international shipping inquiries, please contact us at:
Estimated Delivery Times
Delivery times vary depending on your location.
Typical delivery estimates:
Canada
3–7 business days
United States
5–10 business days
Please note that these delivery times are estimates and are not guaranteed.
Delays may occur due to factors outside our control, including carrier delays, customs processing, weather conditions, or high shipping volumes.
Order Tracking
Once your order ships, you will receive an email containing a tracking number so you can monitor the progress of your shipment.
If you do not receive tracking information within 3 business days, please contact us.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend the order.
Kargo Empire is not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Stolen Packages
Kargo Empire is not responsible for lost or stolen packages that are confirmed as delivered by the shipping carrier.
If you believe your package has been lost in transit, please contact us and we will assist you in filing a claim with the carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery and include:
• your order number
• photos of the damaged product and packaging
We will review the issue and work to resolve it as quickly as possible.
Shipping Delays
While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control.
These may include:
• carrier delays
• customs inspections
• weather disruptions
• peak shipping periods
We appreciate your patience and understanding.
Contact
For any shipping questions, please contact us:
Kargo Empire
Email: info@kargoempire.com
Phone: +1-800-372-9643